The objective of this SDG is to end poverty in all its forms everywhere. While we may not be able to single-handedly end poverty in our country of operations, Kenya, we do realize that every little effort goes a long way in meeting an end goal.

It is for this reason that in addition to the fact that UFKL issue an annual cheque to the Nyumba Ya Wazee program in its headquarters Mombasa, Kenya; we also decided to do things a little different last year during our annual Customer Service Week celebrations. In 2020, Customer Service Week was more important than ever, due to the onset of the global pandemic: COVD-19.

While the week was generally focused on appreciating employees for the resilience demonstrated in working through the pandemic, we also felt it would be prudent to lend a helping hand to the less fortunate in our community. Staff members were encouraged to donate items that they were no longer using towards the CSR kitty throughout the week in an initiative dubbed the ‘Pay It Forward Week’. The company also allocated part of the Customer Service Week budget towards this initiative, and through these collective efforts we were able to visit 3 children’s homes in Mombasa, Nairobi, and Namanga whereby we were able to 7 donate food items, items of clothing, and monetary contributions to alleviate the effects of the harsh economic times made even worse by the onset of the pandemic.

Staff take a picture with the children at one of the children's homes we visited during the 2020 Customer Service Week celebrations

A letter of appreciation from one of the children's homes we visited during the 2020 Customer Service Week celebrations